{"id":2227,"date":"2022-01-14T13:42:36","date_gmt":"2022-01-14T12:42:36","guid":{"rendered":"https:\/\/www.manutan.cz\/magazin\/?p=2227"},"modified":"2022-01-14T13:42:36","modified_gmt":"2022-01-14T12:42:36","slug":"znacka-manutan-vyrobky-s-nekompromisnim-procesem-kvality","status":"publish","type":"post","link":"https:\/\/www.manutan.cz\/blog\/znacka-manutan-vyrobky-s-nekompromisnim-procesem-kvality\/","title":{"rendered":"Zna\u010dka Manutan: v\u00fdrobky s nekompromisn\u00edm procesem kvality"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pro zaji\u0161t\u011bn\u00ed vysok\u00e9 \u00farovn\u011b kvality se u zna\u010dky Manutan aplikuje u v\u0161ech referenc\u00ed v\u00fdrobk\u016f striktn\u00ed proces. Tato \u00farove\u0148 po\u017eadavk\u016f n\u00e1m umo\u017e\u0148uje nab\u00edzet politiku, kter\u00e1 je na trhu jedine\u010dn\u00e1: 10let\u00e1 z\u00e1ruka na v\u0161echny v\u00fdrobky a 3let\u00e1 z\u00e1ruka na spot\u0159ebn\u00ed materi\u00e1l. Thibault Brauge, mana\u017eer zaji\u0161\u0165ov\u00e1n\u00ed dodavatelsk\u00e9 kvality ve skupin\u011b Manutan, vysv\u011btluje, jak je \u0159\u00edzen\u00ed kvality ned\u00edlnou sou\u010d\u00e1st\u00ed za\u0159azov\u00e1n\u00ed produkt\u016f do sortimentu zna\u010dky Manutan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M\u016f\u017eete n\u00e1m pros\u00edm \u0159\u00edct n\u011bco o&nbsp;sv\u00fdch zku\u0161enostech?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Thibault Brauge:<\/strong> M\u00e1m v\u00edce ne\u017e 20 zku\u0161enost\u00ed v oblasti <strong>produktov\u00e9 kvality<\/strong>. Ne\u017e jsem p\u0159i\u0161el do skupiny Manutan, pracoval jsem v maloobchodn\u00edm sektoru<em> Business-to-Customer <\/em>a pro mezin\u00e1rodn\u00ed n\u00e1kupn\u00ed skupiny. Zejm\u00e9na jsem tr\u00e1vil mnoho \u010dasu v \u010c\u00edn\u011b, kde jsem zaji\u0161\u0165oval management kvality tam\u011bj\u0161\u00edch v\u00fdrobk\u016f. To byla obrovsk\u00e1 v\u00fdzva!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S <strong>osv\u011bd\u010denou metodou<\/strong>, <strong>\u0161kolen\u00edm <\/strong>a <strong>mezin\u00e1rodn\u00ed s\u00edt\u00ed poskytovatel\u016f servisu<\/strong> nyn\u00ed sv\u00fdch schopnost\u00ed vyu\u017e\u00edv\u00e1m ve prosp\u011bch z\u00e1kazn\u00edk\u016f skupiny Manutan. Jako mana\u017eer zaji\u0161\u0165ov\u00e1n\u00ed dodavatelsk\u00e9 kvality odpov\u00edd\u00e1m za kvalitu v\u0161ech v\u00fdrobk\u016f zna\u010dky Manutan, od kancel\u00e1\u0159e a\u017e po sklad, v\u010detn\u011b pr\u016fmyslov\u00fdch dod\u00e1vek a n\u00e1stroj\u016f, obal\u016f, bezpe\u010dnosti, hygieny, v\u00fdrobk\u016f pro venkovn\u00ed pou\u017eit\u00ed a kone\u010dn\u011b i cateringu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak se monitoruje kvalita v\u00fdrobk\u016f zna\u010dky Manutan?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TB: <\/strong>Se svou priv\u00e1tn\u00ed zna\u010dkou <strong>m\u00e1 Manutan stejnou odpov\u011bdnost jako v\u00fdrobce<\/strong>. Pro zaji\u0161t\u011bn\u00ed vysok\u00e9 kvalitativn\u00ed \u00farovn\u011b jsem zapojen do cel\u00e9ho \u017eivotn\u00edho cyklu v\u00fdrobku:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Sm\u011brem proti toku procesu analyzov\u00e1n\u00edm v\u00fdrobk\u016f p\u0159ed za\u0159azen\u00edm do sortimentu;<\/li><li>Sm\u011brem po toku procesu na z\u00e1klad\u011b poprodejn\u00edch servisn\u00edch dat (poruchovost, celkov\u00e1 spokojenost apod.).<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pro realizaci skute\u010dn\u011b <strong>pr\u016fb\u011b\u017en\u00e9ho zlep\u0161ov\u00e1n\u00ed<\/strong> je kl\u00ed\u010dov\u00e1 pr\u00e1v\u011b f\u00e1ze sm\u011b\u0159uj\u00edc\u00ed proti toku procesu. Jakmile identifikujeme a zmapujeme dodavatele a v\u00fdrobek, kter\u00fd chceme za\u0159adit do sortimentu:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ur\u010d\u00edme produktov\u00fd c\u00edl, tedy v\u00fdrobek, kter\u00fd n\u00e1m poslou\u017e\u00ed jako m\u011b\u0159\u00edtko kvality;<\/li><li>Zajist\u00edme vzorek v\u00fdrobku a dokumentaci (z\u00e1konnou dokumentaci, n\u00e1vod k pou\u017eit\u00ed, certifikace a \u0161t\u00edtky apod.);<\/li><li>Analyzujeme v\u00fdrobek pomoc\u00ed intern\u00edch a extern\u00edch test\u016f v\u010detn\u011b sady dokumentace.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Po definov\u00e1n\u00ed t\u011bchto prvk\u016f sep\u00ed\u0161i \u00faplnou zpr\u00e1vu o hodnocen\u00e9m v\u00fdrobku. Tuto pak vyhodnot\u00ed<strong> spole\u010dn\u011b odd\u011blen\u00ed n\u00e1kupu<\/strong>, produktov\u00ed mana\u017ee\u0159i, mana\u017eer zna\u010dky Manutan a j\u00e1. Spole\u010dn\u011b rozhodneme, zda v\u00fdrobek odpov\u00edd\u00e1 standard\u016fm zna\u010dky Manutan a zda jej tedy m\u016f\u017eeme <strong>za\u0159adit do sortimentu<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V souhrnu je m\u00e1 pr\u00e1ce rozd\u011blena do n\u011bkolika \u00fakol\u016f, od <strong>managementu zkou\u0161ek <\/strong>po<strong> produktov\u00fd management<\/strong> (od vstupu po v\u00fdstup z na\u0161\u00ed provozovny) pro zaji\u0161t\u011bn\u00ed <strong>efektivn\u00edho monitorov\u00e1n\u00ed \u0159et\u011bzce kvality<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co obn\u00e1\u0161ej\u00ed intern\u00ed testy v\u00fdrobku?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TB: <\/strong>Intern\u011b prov\u00e1d\u00edm <strong>testov\u00e1n\u00ed v\u00fdrobk\u016f<\/strong> j\u00e1. \u010cin\u00edm tak p\u0159\u00edpad od p\u0159\u00edpadu podle v\u00fdrobku a jeho charakteristik. To znamen\u00e1, \u017ee pro ka\u017ed\u00fd referen\u010dn\u00ed v\u00fdrobek ur\u010duji nov\u00e9 testy a porovn\u00e1v\u00e1m vzorek s <strong>d\u0159\u00edve vybran\u00fdm c\u00edlov\u00fdm v\u00fdrobkem<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00edky tomuto kroku je mo\u017en\u00e9 kontrolovat z\u00e1kladn\u00ed krit\u00e9ria:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u010cistota<\/strong>: je v\u00fdrobek \u010dist\u00fd? M\u00e1 v\u00fdrobek hladkou povrchovou \u00fapravu? Vykazuje n\u011bjak\u00e9 zbytky po lisov\u00e1n\u00ed na plastov\u00fdch \u010d\u00e1stech? Je balen\u00ed dob\u0159e slo\u017eeno?<\/li><li><strong>Mont\u00e1\u017e<\/strong>: lze v\u00fdrobek snadno slo\u017eit? Je kone\u010dn\u00fd v\u00fdsledek uspokojiv\u00fd z hlediska estetick\u00e9ho a funk\u010dn\u00edho?<\/li><li><strong>Pevnost<\/strong>: odol\u00e1 m\u016fj v\u00fdrobek t\u011b\u017ek\u00fdm z\u00e1t\u011b\u017e\u00edm nebo n\u00e1raz\u016fm?<\/li><li><strong>Bezpe\u010dnost<\/strong>: je zdrav\u00ed a&nbsp;bezpe\u010dnost u\u017eivatele zaji\u0161t\u011bna po cel\u00fd \u017eivotn\u00ed cyklus v\u00fdrobku?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kl\u00ed\u010dem je <strong>vc\u00edtit se do k\u016f\u017ee u\u017eivatele<\/strong>. S pomoc\u00ed m\u00e9ho vybaven\u00ed se sna\u017e\u00edm reprodukovat v\u0161echny druhy pou\u017eit\u00ed a kontroluji slo\u017een\u00ed v\u00fdrobku a\u017e do nejmen\u0161\u00edho detailu. Nap\u0159\u00edklad v p\u0159\u00edpad\u011b kancel\u00e1\u0159sk\u00e9ho pou\u017eit\u00ed mohou pou\u017e\u00edt z\u00e1va\u017e\u00ed a kladivo k simulaci instalace t\u011b\u017ek\u00fdch v\u00fdrobk\u016f a p\u0159\u00edpadn\u011b n\u011bkolik n\u00e1raz\u016f, k nim\u017e v b\u011b\u017en\u00e9m \u017eivot\u011b m\u016f\u017ee snadno doj\u00edt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ned\u00e1vno jsem u jednu stoli\u010dku dokonce roz\u0159\u00edzl nap\u016fl, abych zkontroloval materi\u00e1ly uvnit\u0159 stup\u00e1tek a zjistil, jak jsou p\u0159ipevn\u011bny patky! U takov\u00e9hoto v\u00fdrobku je z\u00e1sadn\u011b d\u016fle\u017eit\u00e9 zajistit stabilitu a pevnost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0161echny v\u00fdrobky Manutan v\u010detn\u011b n\u00e1\u0159ad\u00ed maj\u00ed certifikaci <strong>FEVAD<\/strong>, a to s <strong>du\u00e1ln\u00ed certifikac\u00ed HQE (norma vysok\u00e9 environment\u00e1ln\u00ed kvality),<\/strong> <strong>ISO 9001 <\/strong>a <strong>Ecovadis<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V jak\u00e9m p\u0159\u00edpad\u011b vyu\u017e\u00edv\u00e1te extern\u00edch laborato\u0159\u00ed?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TB: <\/strong>Kdy\u017e jsem toho n\u00e1zoru, \u017ee je t\u0159eba prov\u00e9st <strong>dal\u0161\u00ed zkou\u0161ky<\/strong> nebo nem\u00e1m dostate\u010dn\u00e9 technick\u00e9 prost\u0159edky k <strong>posouzen\u00ed v\u00fdrobku<\/strong>, vyu\u017eiji sv\u00e9 s\u00edt\u011b poskytovatel\u016f slu\u017eeb. Podle povahy pot\u0159ebn\u00e9 zkou\u0161ky (mechanick\u00e1, elektrick\u00e1 apod.) kontaktuji p\u0159\u00edslu\u0161nou laborato\u0159 a po\u017e\u00e1d\u00e1m o doporu\u010den\u00ed zku\u0161ebn\u00edch protokol\u016f a n\u00e1sledn\u011b proveden\u00ed navr\u017een\u00e9ho postupu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V posledn\u00ed dob\u011b jsem tak postupoval u kancel\u00e1\u0159sk\u00e9ho elektrospot\u0159ebi\u010de. Sna\u017eili jsme se zajistit, aby elektrick\u00fd syst\u00e9m fungoval po dobu 10 let, jak stanov\u00ed na\u0161e z\u00e1ruka. Po intern\u00edm proveden\u00ed z\u00e1kladn\u00edch zkou\u0161ek jsem pov\u011b\u0159il poskytovatele slu\u017eeb o test \u017eivotnosti v\u00fdrobku v realistick\u00fdch podm\u00ednk\u00e1ch. V\u00fdrobek jsme proto vlo\u017eili do trouby s teplotou 45 \u00b0C s ur\u010ditou \u00farovn\u00ed vlhkosti. <strong>Pak jsme simulovali 10 let pou\u017e\u00edv\u00e1n\u00ed v koncentrovan\u00fdch cyklech<\/strong>, se zat\u00ed\u017een\u00edm stolu cca \u0161edes\u00e1ti kilogramy!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e1v\u011b d\u00edky tomuto <strong>nekompromisn\u00edmu procesu kontroly kvality<\/strong>, kter\u00fd kombinuje p\u0159\u00edsn\u00fd v\u00fdb\u011br dodavatel\u016f a komplexn\u00ed anal\u00fdzu v\u00fdrobku, m\u016f\u017eeme poskytnout <strong>z\u00e1ruku na v\u00fdrobky pod zna\u010dkou Manutan v d\u00e9lce 10 let<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Od roku 2016 zna\u010dka Manutan poskytuje firm\u00e1m a lok\u00e1ln\u00edm \u00fa\u0159ad\u016fm v\u00fdrobky ka\u017edodenn\u00ed pot\u0159eby. Proto\u017ee jsou tyto materi\u00e1ly, zdroje a vybaven\u00ed ur\u010deny ke ka\u017edodenn\u00edmu pou\u017eit\u00ed zam\u011bstnanci p\u0159i sv\u00e9 pr\u00e1ci, je kvalita kl\u00ed\u010dov\u00fdm krit\u00e9riem. Spolehliv\u00e1 a \u00fa\u010dinn\u00e1 kvalita v\u00fdrobk\u016f skute\u010dn\u011b p\u0159isp\u00edv\u00e1 ke zdrav\u00ed, bezpe\u010dnosti a pohod\u011b koncov\u00fdch u\u017eivatel\u016f.<\/p>\n","protected":false},"author":6,"featured_media":8806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-2227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-typy-a-navody"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Od roku 2016 zna\u010dka Manutan poskytuje firm\u00e1m a lok\u00e1ln\u00edm \u00fa\u0159ad\u016fm v\u00fdrobky ka\u017edodenn\u00ed pot\u0159eby. Proto\u017ee jsou tyto materi\u00e1ly, zdroje a vybaven\u00ed ur\u010deny ke ka\u017edodenn\u00edmu pou\u017eit\u00ed zam\u011bstnanci p\u0159i sv\u00e9 pr\u00e1ci, je kvalita kl\u00ed\u010dov\u00fdm krit\u00e9riem. 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