{"id":2893,"date":"2022-06-10T10:56:00","date_gmt":"2022-06-10T08:56:00","guid":{"rendered":"https:\/\/www.manutan.cz\/magazin\/?p=2893"},"modified":"2022-06-10T10:56:00","modified_gmt":"2022-06-10T08:56:00","slug":"rozhovor-ze-zakulisi-manutanu-na-jake-zbozi-se-casto-ptate-a-proc-se-objednavky-nekdy-zpozdi","status":"publish","type":"post","link":"https:\/\/www.manutan.cz\/blog\/rozhovor-ze-zakulisi-manutanu-na-jake-zbozi-se-casto-ptate-a-proc-se-objednavky-nekdy-zpozdi\/","title":{"rendered":"[Rozhovor] Ze z\u00e1kulis\u00ed Manutanu: na jak\u00e9 zbo\u017e\u00ed se \u010dasto pt\u00e1te a pro\u010d se objedn\u00e1vky n\u011bkdy zpozd\u00ed"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920-1024x683.jpg\" alt=\"Referentka nab\u00eddkov\u00e9ho odd\u011blen\u00ed o tom, jak to v Manutanu chod\u00ed, pro\u010d se zpo\u017e\u010fuj\u00ed objedn\u00e1vky i o nov\u00fdch nab\u00eddk\u00e1ch.\" class=\"wp-image-2892\" srcset=\"\/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920-1024x683.jpg 1024w, \/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920-300x200.jpg 300w, \/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920-768x512.jpg 768w, \/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920-1536x1024.jpg 1536w, \/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">V nab\u00eddkov\u00e9m odd\u011blen\u00ed Manutanu pracuj\u00ed kolegyn\u011b, kter\u00e9 ka\u017ed\u00fd den (od 7:30 do 16 hodin) rad\u00ed z\u00e1kazn\u00edk\u016fm s n\u00e1kupem, v\u00fdb\u011brem nejvhodn\u011bj\u0161\u00edho za\u0159\u00edzen\u00ed a na online chatu zodpov\u00eddaj\u00ed v\u0161echny dotazy. Lenka Nov\u00e1kov\u00e1 je jednou z nich.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kdo v\u0161echno v\u00e1m vol\u00e1 a p\u00ed\u0161e?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nej\u010dast\u011bj\u0161\u00ed dotazy bych rozd\u011blila do t\u0159\u00ed kategori\u00ed. Prvn\u00ed typ dotaz\u016f jsou z\u00e1kazn\u00edci, kte\u0159\u00ed pot\u0159ebuj\u00ed <strong>poradit s v\u00fdb\u011brem<\/strong>, nebo se ptaj\u00ed na konkr\u00e9tn\u00ed informace k produkt\u016fm \u2013 t\u0159eba na rozm\u011bry nebo jin\u00e9 parametry. Druh\u00fd typ dotaz\u016f souvis\u00ed s <strong>provozn\u00edmi informacemi<\/strong> \u2013 jak\u00e9 jsou mo\u017enosti platby, jak je to s dopravou a podobn\u011b. A do t\u0159etice jsou tu z\u00e1kazn\u00edci, kte\u0159\u00ed u\u017e maj\u00ed nakoupeno a cht\u011bj\u00ed v\u011bd\u011bt, <strong>jak to vypad\u00e1 s jejich objedn\u00e1vkou<\/strong>. Ptaj\u00ed se, jestli u\u017e je na cest\u011b nebo pro\u010d se zpozdila. Potom jsou tu je\u0161t\u011b \u017e\u00e1dosti o reklamaci, ty ale rovnou p\u0159ed\u00e1v\u00e1me na reklama\u010dn\u00ed odd\u011blen\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/jak-probiha-reklamace-v-manutanu-rychle-a-bez-vytacek\/\" target=\"_blank\">P\u0159e\u010dt\u011bte si, jak prob\u00edh\u00e1 reklamace v Manutanu. &gt;&gt;<\/a> <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pro\u010d se objedn\u00e1vky n\u011bkdy z\u00e1kazn\u00edk\u016fm zpo\u017e\u010fuj\u00ed?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Manutan je dodavatel<\/strong> a ne v\u00fdrobce. Tak\u017ee v\u011bt\u0161inu na\u0161ich produkt\u016f (krom\u011b priv\u00e1tn\u00ed zna\u010dky<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/brand\/manutan#productBeginIndex:0&amp;orderBy:7&amp;\" target=\"_blank\" rel=\"noreferrer noopener\">Manutan<\/a><\/span>) n\u00e1m pos\u00edlaj\u00ed partne\u0159i z cel\u00e9ho sv\u011bta. Po p\u0159ijet\u00ed objedn\u00e1vky zbo\u017e\u00ed nejprve popt\u00e1v\u00e1me u v\u00fdrobce a jakmile n\u00e1m potvrd\u00ed term\u00edn dod\u00e1n\u00ed, ihned ho z\u00e1kazn\u00edkovi sd\u011bl\u00edme. Vlivem pandemie se ale bohu\u017eel za\u010dalo zbo\u017e\u00ed <strong>zasek\u00e1vat na cest\u011b<\/strong>, co\u017e neovlivn\u00ed ani v\u00fdrobce, ani my v Ostrav\u011b. V posledn\u00ed dob\u011b nap\u0159\u00edklad nejsou m\u00edsta na kontejnery v Africe p\u0159i lodn\u00ed doprav\u011b.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak je to s dopravou objedn\u00e1vky, ve kter\u00e9 je zbo\u017e\u00ed od v\u00edcero dodavatel\u016f?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kdybychom schra\u0148ovali v\u0161echno zbo\u017e\u00ed na sklad\u011b, kompletovali a p\u0159ebalovali, nebylo by to ani rychlej\u0161\u00ed, ani levn\u011bj\u0161\u00ed. Proto <strong>zbo\u017e\u00ed k z\u00e1kazn\u00edk\u016fm chod\u00ed n\u011bkdy na v\u00edckr\u00e1t<\/strong>. Jde toti\u017e rovnou od dodavatele a nen\u00ed v na\u0161ich sil\u00e1ch zajistit, aby to poslali v\u0161ichni sou\u010dasn\u011b. Sna\u017e\u00edme se ale o to, aby to v\u0161ichni poslali co nejd\u0159\u00edve.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kdy\u017e chce n\u011bkdo vytvo\u0159it nab\u00eddku na m\u00edru, jak dlouho to trv\u00e1?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To je velmi individu\u00e1ln\u00ed. Standardn\u00ed nab\u00eddky s katalogov\u00fdm zbo\u017e\u00edm dod\u00e1v\u00e1me do 24 hodin. Pokud m\u00e1 ale z\u00e1kazn\u00edk z\u00e1jem o atypick\u00e9 rozm\u011bry, barvy nebo spolu s vybaven\u00edm popt\u00e1v\u00e1 i slu\u017eby, m\u016f\u017ee zpracov\u00e1n\u00ed nab\u00eddky trvat i t\u00fdden a\u017e dva. Z\u00e1vis\u00ed to na kapacit\u00e1ch na\u0161ich dodavatel\u016f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Dod\u00e1v\u00e1 Manutan i n\u00e1hradn\u00ed d\u00edly?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V dne\u0161n\u00ed dob\u011b bohu\u017eel moc v\u00fdrobc\u016f n\u00e1hradn\u00ed d\u00edly neposkytuje. \u0160et\u0159\u00ed si je pro sv\u00e9 reklamace. Manutan poskytuje n\u00e1hradn\u00ed d\u00edly pouze na <strong>zbo\u017e\u00ed zakoupen\u00e9 u n\u00e1s<\/strong>. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b nem\u016f\u017eeme zaru\u010dit, \u017ee by d\u00edly ke zbo\u017e\u00ed pasovaly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak\u00e9 zbo\u017e\u00ed z\u00e1kazn\u00edci \u010dasto popt\u00e1vaj\u00ed?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ob\u010das se nahromad\u00ed dotazy nav\u00e1zan\u00e9 na <strong>aktu\u00e1ln\u00ed politickou situaci nebo jinou spole\u010denskou ud\u00e1lost<\/strong> \u2013 kdy\u017e t\u0159eba hrozilo, \u017ee Rusko za\u00fato\u010d\u00ed jadernou zbran\u00ed, za\u010daly chodit dotazy, jestli prod\u00e1v\u00e1me protiatomov\u00e9 masky. P\u0159i covidu byla obrovsk\u00e1 vlna popt\u00e1vek po respir\u00e1torech a ochrann\u00fdch pom\u016fck\u00e1ch. Obecn\u011b ale v posledn\u00ed dob\u011b pozoruji \u010detn\u00e9 dotazy na <strong>vybaven\u00ed pro kolegy nadm\u011brn\u00fdch velikost\u00ed<\/strong>. Nap\u0159\u00edklad \u017eidle, kter\u00e9 unesou v\u00edce ne\u017e 140 kilo, oble\u010den\u00ed ve velikosti XXXL a podobn\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/jak-vybrat-kancelarskou-zidli-ktera-unese-pres-100-kg-a-bude-dlouho-slouzit\/\" target=\"_blank\">\u010ct\u011bte, jak vybrat kancel\u00e1\u0159skou \u017eidli, kter\u00e1 unese p\u0159es 100 kg a bude dlouho slou\u017eit &gt;&gt;<\/a> <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kdy\u017e se hromad\u00ed popt\u00e1vky na jeden typ zbo\u017e\u00ed, kter\u00fd zat\u00edm nem\u00e1te v nab\u00eddce, co s t\u00edm d\u011bl\u00e1te d\u00e1l?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V Manutanu jsme <strong>v \u00fazk\u00e9m kontaktu nap\u0159\u00ed\u010d odd\u011blen\u00edmi<\/strong>. Stejn\u011b jako reklamace pos\u00edl\u00e1me na reklama\u010dn\u00ed odd\u011blen\u00ed, i tyto informace p\u0159ed\u00e1v\u00e1me koleg\u016fm na n\u00e1kupn\u00ed odd\u011blen\u00ed. Pokud usoud\u00ed, \u017ee popt\u00e1van\u00e9 zbo\u017e\u00ed m\u00e1 potenci\u00e1l, hledaj\u00ed dodavatele, kte\u0159\u00ed by n\u00e1m zbo\u017e\u00ed poskytli.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00e1te n\u011bjakou obecnou radu pro z\u00e1kazn\u00edky Manutanu?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00edm, jak um\u00ed b\u00fdt online n\u00e1kupy o\u0161emetn\u00e9. A n\u011bkter\u00e9 v\u011bci je prost\u011b pot\u0159eba vid\u011bt na\u017eivo. A\u010dkoliv se sna\u017e\u00edme poradit v\u00e1m za ka\u017ed\u00e9 situace, po telefonu neodhadnu, jestli v\u00e1s boty nebudou tla\u010dit nebo kter\u00e1 \u017eidle bude pohodln\u011bj\u0161\u00ed. Vyu\u017eijte proto <strong>mo\u017enost bezplatn\u00e9ho vr\u00e1cen\u00ed<\/strong> \u2013 objednejte si v klidu v\u00edce produkt\u016f, doma je vyzkou\u0161ejte a nechte si ten, kter\u00fd v\u00e1m vyhovuje nejv\u00edc. Za produkty z na\u0161\u00ed nab\u00eddky si ale stoj\u00edme a na v\u011bt\u0161inu z nich dostanete 10letou z\u00e1ruku.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vyu\u017eijte na\u0161e slu\u017eby:<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/wp-content\/uploads\/2022\/02\/Zidle-na-zkousku.jpg\" alt=\"\u017didle na zkou\u0161ku\" data-id=\"2434\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2022\/02\/Zidle-na-zkousku.jpg\" data-link=\"https:\/\/www.manutan.cz\/magazin\/zidle-na-zkousku-3\/\" class=\"wp-image-2434\" srcset=\"\/wp-content\/uploads\/2022\/02\/Zidle-na-zkousku.jpg 500w, \/wp-content\/uploads\/2022\/02\/Zidle-na-zkousku-300x300.jpg 300w, \/wp-content\/uploads\/2022\/02\/Zidle-na-zkousku-150x150.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><figcaption class=\"blocks-gallery-item__caption\">Nechte si od n\u00e1s zpracovat<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/projekty-a-navrhy\" data-type=\"URL\" data-id=\"https:\/\/www.manutan.cz\/cs\/mcz\/projekty-a-navrhy\" target=\"_blank\" rel=\"noreferrer noopener\">projekt a 3D vizualizaci<\/a><\/span> a nahl\u00e9dn\u011bte do nov\u00e9 d\u00edlny nebo kancel\u00e1\u0159e je\u0161t\u011b p\u0159edt\u00edm, ne\u017e vznikne.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/wp-content\/uploads\/2022\/02\/3D-vizualizace.jpg\" alt=\"3D vizualizace\" data-id=\"2433\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2022\/02\/3D-vizualizace.jpg\" data-link=\"https:\/\/www.manutan.cz\/magazin\/3d-vizualizace-2\/\" class=\"wp-image-2433\" srcset=\"\/wp-content\/uploads\/2022\/02\/3D-vizualizace.jpg 500w, \/wp-content\/uploads\/2022\/02\/3D-vizualizace-300x300.jpg 300w, \/wp-content\/uploads\/2022\/02\/3D-vizualizace-150x150.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><figcaption class=\"blocks-gallery-item__caption\">Objednejte si<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/zidle-na-zkousku\" data-type=\"URL\" data-id=\"https:\/\/www.manutan.cz\/cs\/mcz\/zidle-na-zkousku\" target=\"_blank\" rel=\"noreferrer noopener\">kancel\u00e1\u0159skou \u017eidli na zkou\u0161ku<\/a><\/span>, a\u0165 v\u00edte, jestli v\u00e1m a koleg\u016fm bude vyhovovat. Testov\u00e1n\u00ed i doprava \u017eidle jsou zdarma<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/app-mcz-blog-prd.azurewebsites.net\/wp-content\/uploads\/2022\/02\/Vynos-a-montaz.jpg\" alt=\"V\u00fdnos a mont\u00e1\u017e\" data-id=\"2432\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2022\/02\/Vynos-a-montaz.jpg\" data-link=\"https:\/\/www.manutan.cz\/magazin\/vynos-a-montaz\/\" class=\"wp-image-2432\"\/><figcaption class=\"blocks-gallery-item__caption\">Nechte n\u00e1m pozn\u00e1mku v objedn\u00e1vce,<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/montaz-a-vynaska\" target=\"_blank\" rel=\"noreferrer noopener\">\u017ee chcete zbo\u017e\u00ed smontovat<\/a><\/span> a ve sjednan\u00fd term\u00edn k v\u00e1m doraz\u00edme a uvedeme v\u0161e do provozu.<\/figcaption><\/figure><\/li><\/ul><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Na co se z\u00e1kazn\u00edci ptaj\u00ed, jak funguje komunikace mezi odd\u011blen\u00edmi a s \u010d\u00edm v\u0161\u00edm v\u00e1m v Manutanu m\u016f\u017eeme pomoct? Na to jsme se zeptali Lenky Nov\u00e1kov\u00e9, referentky nab\u00eddkov\u00e9ho odd\u011blen\u00ed, kter\u00e1 ka\u017ed\u00fd den na na\u0161em online chatu odpov\u00edd\u00e1 na ot\u00e1zky na\u0161ich z\u00e1kazn\u00edk\u016f.<\/p>\n","protected":false},"author":6,"featured_media":9368,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[4,6],"tags":[25,30],"class_list":["post-2893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-odbornici-radi","category-typy-a-navody","tag-rozhovor","tag-ze-zakulisi-manutanu"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Na co se z\u00e1kazn\u00edci ptaj\u00ed, jak funguje komunikace mezi odd\u011blen\u00edmi a s \u010d\u00edm v\u0161\u00edm v\u00e1m v Manutanu m\u016f\u017eeme pomoct? 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