{"id":1657,"date":"2021-09-23T17:02:45","date_gmt":"2021-09-23T15:02:45","guid":{"rendered":"https:\/\/www.manutan.cz\/magazin\/?p=1657"},"modified":"2025-09-07T09:36:38","modified_gmt":"2025-09-07T07:36:38","slug":"jak-probiha-reklamace-v-manutanu-rychle-a-bez-vytacek","status":"publish","type":"post","link":"https:\/\/www.manutan.cz\/magazin\/?p=1657","title":{"rendered":"Jak prob\u00edh\u00e1 reklamace v&nbsp;Manutanu: rychle a&nbsp;bez vyt\u00e1\u010dek"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01-1024x635.jpg\" alt=\"Jak prob\u00edh\u00e1 reklamace v Manutanu: rychle a bez vyt\u00e1\u010dek\" class=\"wp-image-1660\" srcset=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01-1024x635.jpg 1024w, https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01-300x186.jpg 300w, https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01-768x476.jpg 768w, https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01.jpg 1048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Jak\u00fd je rozd\u00edl mezi vr\u00e1cen\u00edm zbo\u017e\u00ed a&nbsp;reklamac\u00ed<\/h2>\n\n\n\n<p>Vr\u00e1tit zbo\u017e\u00ed, se kter\u00fdm nejste spokojen\u00ed, m\u016f\u017eete <strong>v z\u00e1konn\u00e9 lh\u016ft\u011b 14 dn\u016f <\/strong>od jeho p\u0159evzet\u00ed \u2013 pokud jste<strong> soukrom\u00e1 osoba<\/strong> (z\u00e1kazn\u00edk, kter\u00fd jej nevyu\u017eije k&nbsp;podnik\u00e1n\u00ed). Pokud by bylo po\u0161kozen\u00e9 vinou p\u0159epravy nebo t\u0159eba vadn\u00e9, m\u016f\u017eete zbo\u017e\u00ed v&nbsp;z\u00e1ru\u010dn\u00ed lh\u016ft\u011b i&nbsp;reklamovat.&nbsp;<\/p>\n\n\n\n<p><strong>TIP:<\/strong> V&nbsp;Manutanu poskytujeme na v\u011bt\u0161inu zbo\u017e\u00ed (a\u017e na spot\u0159ebn\u00ed a&nbsp;hygienick\u00e9 pot\u0159eby) <strong>10letou z\u00e1ruku<\/strong>. Vyb\u00edr\u00e1me si toti\u017e dodavatele, za jejich\u017e kvalitou v\u00fdrobk\u016f stoj\u00edme.<\/p>\n\n\n\n<p>Jako pr\u00e1vnick\u00e1 nebo fyzick\u00e1 podnikaj\u00edc\u00ed osoba, kter\u00e1 <strong>zbo\u017e\u00ed nakupuje tzv.&nbsp;\u201ena firmu\u201c jej vr\u00e1tit nem\u016f\u017eete<\/strong>. Kdy\u017e se tedy spletete a&nbsp;koup\u00edte v\u00fdrobek s&nbsp;funkcemi, kter\u00e9 v\u00e1m nevyhovuj\u00ed, zbo\u017e\u00ed u\u017e nevr\u00e1t\u00edte. Reklamovat jej ale za ur\u010dit\u00fdch podm\u00ednek m\u016f\u017eete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak v&nbsp;Manutanu vr\u00e1t\u00edte zbo\u017e\u00ed<\/h2>\n\n\n\n<p>Pokud se jako soukrom\u00e1 osoba rozhodnete zbo\u017e\u00ed vr\u00e1tit, odstupujete t\u00edm od n\u00e1kupn\u00ed smlouvy. Den pot\u00e9, kdy obdr\u017e\u00edte zbo\u017e\u00ed, v\u00e1m za\u010d\u00edn\u00e1 ub\u00edhat lh\u016fta 14 dn\u016f, b\u011bhem kter\u00e9 je t\u0159eba <strong>zareagovat telefonicky, e-mailem nebo p\u00edsemn\u00fdm odstoupen\u00edm<\/strong> od kupn\u00ed smlouvy na:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"tel:800242424\" target=\"_blank\">800&nbsp;24&nbsp;24&nbsp;24<\/a>,<\/span><\/li><li><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a> <\/span><\/li><li>nebo na adresu: MANUTAN s.r.o., Ostrava-T\u0159ebovice, Provozn\u00ed 5493\/5, 722&nbsp;00.<\/li><\/ul>\n\n\n\n<p>Sta\u010d\u00ed uv\u00e9st, \u017ee chcete zbo\u017e\u00ed vr\u00e1tit, <strong>p\u0159ip\u00ed\u0161ete nebo nadiktujete \u010d\u00edslo faktury <\/strong>a zm\u00edn\u00edte, jakou formou pot\u0159ebujete vr\u00e1tit platbu. Tedy jestli na \u00fa\u010det, ze kter\u00e9ho jste provedli po\u010d\u00e1te\u010dn\u00ed transakci, nebo na jin\u00fd.&nbsp;<\/p>\n\n\n\n<p>D\u016fvod k&nbsp;vr\u00e1cen\u00ed zbo\u017e\u00ed ps\u00e1t nemus\u00edte, ale r\u00e1di se jej dozv\u00edme, abychom mohli dan\u00e9 zbo\u017e\u00ed z&nbsp;na\u0161\u00ed nab\u00eddky p\u0159\u00edpadn\u011b vy\u0159adit nebo zlep\u0161it na\u0161e slu\u017eby. Jakmile n\u00e1m e-mail \u010di&nbsp;dopis doraz\u00ed, je t\u0159eba zbo\u017e\u00ed vr\u00e1tit. A&nbsp;to <strong>do 14 dn\u016f ode dne, kdy odstoupen\u00ed obdr\u017e\u00edme<\/strong>.&nbsp;<\/p>\n\n\n\n<p>V\u00fdrobky bezpe\u010dn\u011b zabalte v\u010detn\u011b:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>p\u016fvodn\u00edho obalu,<\/li><li>p\u0159\u00edslu\u0161enstv\u00ed,<\/li><li>doklad\u016f<\/li><li>a p\u0159\u00edpadn\u00fdch d\u00e1rk\u016f, kter\u00e9 jste od n\u00e1s k&nbsp;n\u00e1kupu dostali.<\/li><\/ul>\n\n\n\n<p>Proto\u017ee n\u00e1m zbo\u017e\u00ed pos\u00edl\u00e1te zp\u011bt jen na z\u00e1klad\u011b vlastn\u00edho rozhodnut\u00ed, kter\u00e9 neop\u00edr\u00e1te o&nbsp;vadu nebo po\u0161kozen\u00ed p\u0159i&nbsp;doprav\u011b,<strong> plat\u00edte za jeho dopravu<\/strong>. V&nbsp;Manutanu zaji\u0161\u0165ujeme zp\u011btn\u00fd svoz, d\u00edky kter\u00e9mu nemus\u00edte komunikovat s&nbsp;\u017e\u00e1dnou dal\u0161\u00ed dopravn\u00ed slu\u017ebou. Jakmile odstoupen\u00ed od smlouvy obdr\u017e\u00edme, kontaktujeme v\u00e1s s&nbsp;term\u00ednem svozu. Za bal\u00edk do 40&nbsp;kg zaplat\u00edte 150&nbsp;K\u010d bez DPH a&nbsp;nad 40&nbsp;kg pak 400&nbsp;K\u010d bez DPH. U&nbsp;z\u00e1silek nad 300&nbsp;kg se na cen\u011b dopravy domluv\u00edme individu\u00e1ln\u011b.<\/p>\n\n\n\n<p>Nezapome\u0148te ale, \u017ee <strong>zbo\u017e\u00ed, kter\u00e9 jste ji\u017e pou\u017eili nebo montovali, vr\u00e1tit nem\u016f\u017eete<\/strong>. Pokud k&nbsp;n\u00e1m doraz\u00ed zbo\u017e\u00ed, kter\u00e9 bude nekompletn\u00ed, opot\u0159ebovan\u00e9, po\u0161kozen\u00e9 nebo zne\u010di\u0161t\u011bn\u00e9, m\u00e1me n\u00e1rok na n\u00e1hradu \u0161kody, kter\u00e1 va\u0161\u00edm pou\u017e\u00edv\u00e1n\u00edm vznikla. V&nbsp;takov\u00e9m p\u0159\u00edpad\u011b v\u00e1m po&nbsp;domluv\u011b vr\u00e1t\u00edme za zbo\u017e\u00ed ni\u017e\u0161\u00ed \u010d\u00e1stku, ne\u017e jste za n\u011bj utratili.&nbsp;<\/p>\n\n\n\n<p>Do 14 dn\u016f od odstoupen\u00ed od smlouvy v\u00e1m pak <strong>po\u0161leme v\u0161echny n\u00e1klady v\u010detn\u011b dopravy <\/strong>\u2013<strong> <\/strong>minus p\u0159\u00edpadn\u00e9 kompenzace za po\u0161kozen\u00e9 zbo\u017e\u00ed.<\/p>\n\n\n\n<p>V <span class=\"has-inline-color has-primary-color\"><a href=\"https:\/\/www.manutan.cz\/cs\/mcz\" target=\"_blank\" rel=\"noreferrer noopener\">Manutanu<\/a> <\/span>od smlouvy neodstoup\u00edte a&nbsp;u\u017e nevr\u00e1t\u00edte:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>atypick\u00e9 zbo\u017e\u00ed, kter\u00e9 jste si <strong>objednali na m\u00edru <\/strong>a b\u011b\u017en\u011b jej nenajdete v<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/ke-stazeni\" target=\"_blank\" rel=\"noreferrer noopener\">hlavn\u00edm nebo ak\u010dn\u00edm katalogu<\/a><\/span>,<\/li><li>dod\u00e1vky zbo\u017e\u00ed, jeho\u017e hodnota p\u0159esahuje 50 tis\u00edc K\u010d,<\/li><li>dod\u00e1vky zbo\u017e\u00ed nebo slu\u017eby, kter\u00e9 jsou z\u00e1visl\u00e9 na v\u00fdchylk\u00e1ch finan\u010dn\u00edho trhu a&nbsp;jako prod\u00e1vaj\u00edc\u00ed je b\u011bhem lh\u016fty pro vr\u00e1cen\u00ed neovlivn\u00edme (nap\u0159.&nbsp;u&nbsp;hlin\u00edku a&nbsp;d\u0159eva k&nbsp;v\u00fdrob\u011b d\u00edlensk\u00e9ho n\u00e1bytku na m\u00edru),<\/li><li>zbo\u017e\u00ed, kter\u00e9 jsme <strong>na va\u0161e p\u0159\u00e1n\u00ed upravili<\/strong>,<\/li><li>dod\u00e1vku zbo\u017e\u00ed, kter\u00e1 podl\u00e9h\u00e1 rychl\u00e9 zk\u00e1ze nebo jste ji po&nbsp;dod\u00e1n\u00ed nen\u00e1vratn\u011b sm\u00edsili s&nbsp;jin\u00fdm zbo\u017e\u00edm,<\/li><li>zbo\u017e\u00ed, kter\u00e9 jste p\u0159evzali <strong>v hygienicky uzav\u0159en\u00e9m obalu<\/strong> a&nbsp;otev\u0159eli jste jej,<\/li><li>a zvukov\u00e9 nebo obrazov\u00e9 nahr\u00e1vky, u&nbsp;kter\u00fdch jste poru\u0161ili p\u016fvodn\u00ed obal.<\/li><\/ul>\n\n\n\n<p>Jako prod\u00e1vaj\u00edc\u00ed si tak\u00e9 vyhrazujeme pr\u00e1vo odstoupit od kupn\u00ed smlouvy, kdy\u017e nakoup\u00edte<strong> zbo\u017e\u00ed se zjevnou tiskovou chybou ceny nebo popisk\u016f v\u00fdrobk\u016f<\/strong> v&nbsp;katalogu i&nbsp;na e-shopu. Nap\u0159\u00edklad, kdy\u017e objedn\u00e1te<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/kancelarske-zidle-pod-4000kc\" target=\"_blank\" rel=\"noreferrer noopener\">kancel\u00e1\u0159skou \u017eidli<\/a><\/span> a&nbsp;m\u00edsto 3&nbsp;283 korun za ni zaplat\u00edte 32 korun a&nbsp;83 hal\u00e9\u0159\u016f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak v&nbsp;Manutanu proj\u00edt jednodu\u0161e reklamac\u00ed<\/h2>\n\n\n\n<p>P\u0159i reklamac\u00edch se \u0159\u00edd\u00edme z\u00e1konem<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.zakonyprolidi.cz\/cs\/1992-634\" target=\"_blank\">\u010d. 634\/1992 Sb.<\/a><\/span> o&nbsp;ochran\u011b spot\u0159ebitele. Oproti z\u00e1kon\u016fm, kter\u00e9 n\u00e1m d\u00e1vaj\u00ed na vy\u0159e\u0161en\u00ed reklamace 30 dn\u00ed, se ale sna\u017e\u00edme <strong>cel\u00fd proces zkr\u00e1tit na 3\u20134 dny<\/strong> od chv\u00edle, kdy u&nbsp;n\u00e1s reklamaci uplatn\u00edte.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201ePokud je reklamace opr\u00e1vn\u011bn\u00e1 a&nbsp;zbo\u017e\u00ed m\u00e1me skladem, obratem zas\u00edl\u00e1me zbo\u017e\u00ed nov\u00e9 a&nbsp;po\u0161kozen\u00e9 si vyzvedneme,\u201c <\/em>vysv\u011btluje Iva Berkov\u00e1 Team Leader nab\u00eddkov\u00e9ho odd\u011blen\u00ed Manutanu.<\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Proces reklamace krok po&nbsp;kroku<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Kdy\u017e zbo\u017e\u00ed dostanete do ruky, zkontrolujte, jestli nen\u00ed <strong>po\u0161kozen\u00fd obal p\u0159epravou<\/strong>.&nbsp;<\/li><li>Pokud vid\u00edte, \u017ee je balen\u00ed ve velmi \u0161patn\u00e9m stavu, od dopravce jej nep\u0159eb\u00edrejte a&nbsp;rovnou ho odm\u00edtn\u011bte, <strong>nebo ho p\u0159eberte tzv.&nbsp;\u201es v\u00fdhradou\u201c<\/strong>. Sepi\u0161te s&nbsp;\u0159idi\u010dem protokol, nafo\u0165te obal z\u00e1silky a&nbsp;po\u0161kozen\u00ed spole\u010dn\u011b uve\u010fte do doru\u010dovac\u00edho listu, kter\u00fd \u0159idi\u010d eviduje u&nbsp;ka\u017ed\u00e9 z\u00e1silky.<\/li><li>Bal\u00edk hned otev\u0159ete a&nbsp;zkontrolujte, jestli v&nbsp;n\u011bm <strong>m\u00e1te spr\u00e1vn\u00e9 produkty a&nbsp;nic nechyb\u00ed<\/strong>. Tak\u00e9 <strong>prov\u011b\u0159te po\u0161kozen\u00ed<\/strong>, kter\u00e9 mohlo vzniknout dopravou.<\/li><li>Pokud je zbo\u017e\u00ed v&nbsp;z\u00e1silce po\u0161kozen\u00e9, hned n\u00e1s o&nbsp;tom informujte. Je\u0161t\u011b ne\u017e tak u\u010din\u00edte, <strong>zbo\u017e\u00ed nafo\u0165te<\/strong>. Z\u00e1b\u011bry po\u0161kozen\u00e9ho produktu n\u00e1m po\u0161lete e-mailem na<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a><\/span>.<\/li><li>Reklamaci uplatn\u00edte <strong>nejrychleji ve sv\u00e9m \u00fa\u010dtu na e-shopu Manutanu<\/strong>, p\u0159es reklama\u010dn\u00ed dotazn\u00edk, kde n\u00e1m vypln\u00edte v\u0161e, co k&nbsp;tomu pot\u0159ebujeme. Nejprve se p\u0159ihlaste do sv\u00e9ho \u00fa\u010dtu.&nbsp;<\/li><li>Najd\u011bte P\u0159ehled objedn\u00e1vek, kde rozklikn\u011bte Detaily objedn\u00e1vky u&nbsp;n\u00e1kupu, ve kter\u00e9m chcete zbo\u017e\u00ed reklamovat.&nbsp;<\/li><li>V objedn\u00e1vce dejte Vr\u00e1tit zbo\u017e\u00ed u&nbsp;konkr\u00e9tn\u00edch po\u0161kozen\u00fdch produkt\u016f.&nbsp;<\/li><li>Zvolte po\u010det kus\u016f k&nbsp;reklamaci a&nbsp;zbo\u017e\u00ed potvr\u010fte.&nbsp;<\/li><li>V nab\u00eddce vyberte d\u016fvod reklamace (t\u0159eba \u201eneodpov\u00eddaj\u00edc\u00ed zbo\u017e\u00ed\u201c, \u201ezbo\u017e\u00ed nefunguje\u201c nebo zvolte \u201ejin\u00fd d\u016fvod\u201c, pod kter\u00fd pat\u0159\u00ed nap\u0159\u00edklad ne\u00fapln\u00e9 zbo\u017e\u00ed, vadn\u00e9 zbo\u017e\u00ed \u010di&nbsp;produkty po\u0161kozen\u00e9 p\u0159epravou).<\/li><li>Vyberte <strong>zp\u016fsob, kter\u00fdm chcete reklamaci vy\u0159e\u0161it<\/strong>. Tedy jestli si zbo\u017e\u00ed ponech\u00e1te se slevou, co\u017e posoud\u00edme na reklama\u010dn\u00edm odd\u011blen\u00ed, nebo jestli si ho vyzvedneme a&nbsp;d\u00e1me v\u00e1m za n\u011bj nov\u00fd kus.<\/li><li>Na z\u00e1v\u011br <strong>potvr\u010fte vypln\u011bn\u00e9 informace a&nbsp;reklamaci ode\u0161lete<\/strong>.<\/li><li>Obratem se v\u00e1m k&nbsp;reklamaci ozveme.<\/li><\/ol>\n\n\n\n<p><strong>TIP:<\/strong> Pokud si i&nbsp;tak nejste postupem reklamace jist\u00ed, dejte n\u00e1m v\u011bd\u011bt a&nbsp;my v\u00e1s <strong>provedeme cel\u00fdm procesem reklamace i&nbsp;vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong>. Sta\u010d\u00ed, kdy\u017e se n\u00e1m ozvete na \u010d\u00edslo<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"tel:800242424\" target=\"_blank\">800&nbsp;24&nbsp;24&nbsp;24<\/a><\/span> nebo nap\u00ed\u0161ete na e-mail<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a><\/span>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201eKdy\u017e n\u00e1m doraz\u00ed reklamace z&nbsp;dotazn\u00edku, zaevidujeme ji do syst\u00e9mu a&nbsp;za\u010dneme ov\u011b\u0159ovat informace podle fotek. Nap\u0159\u00edklad se zaj\u00edm\u00e1me, kde vzniklo po\u0161kozen\u00ed produktu a&nbsp;\u0159e\u0161\u00edme detaily u&nbsp;dopravce i&nbsp;dodavatele. Na za\u010d\u00e1tku se s&nbsp;v\u00e1mi spoj\u00edme telefonicky, abyste v\u011bd\u011bli, \u017ee se reklamace dala do pohybu, a&nbsp;jsme s&nbsp;v\u00e1mi po&nbsp;celou dobu procesu v&nbsp;kontaktu. Kdy\u017e je reklamace opr\u00e1vn\u011bn\u00e1, domluv\u00edme se na v\u00fdm\u011bn\u011b zbo\u017e\u00ed a&nbsp;po\u0161kozen\u00fd kus si sami vyzvedneme,\u201c<\/em> objas\u0148uje Iva Berkov\u00e1 z&nbsp;Manutanu.<\/p><\/blockquote>\n\n\n\n<p>V\u00fdsledek reklamace se li\u0161\u00ed kus od kusu. Kdy\u017e si objedn\u00e1te zbo\u017e\u00ed, na kter\u00e9m se vinou dopravce od\u0159e lak, <strong>domluv\u00edme se na v\u00fdm\u011bn\u011b nebo na slev\u011b<\/strong>. Podle z\u00e1kona o&nbsp;ochran\u011b spot\u0159ebitele p\u0159istupujeme ve v\u00fdjime\u010dn\u00fdch p\u0159\u00edpadech i&nbsp;k&nbsp;vr\u00e1cen\u00ed pen\u011bz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kdy reklamaci neuzn\u00e1me<\/h3>\n\n\n\n<p>P\u0159i posuzov\u00e1n\u00ed <strong>neuzn\u00e1v\u00e1me reklamaci atypick\u00e9ho zbo\u017e\u00ed<\/strong>. Tedy produkty, kter\u00e9 v\u00e1m po&nbsp;domluv\u011b nech\u00e1me vyrobit na zak\u00e1zku nebo uprav\u00edme. V\u017edy si toti\u017e dop\u0159edu ov\u011b\u0159ujeme v\u0161echny parametry v\u00fdrobku, kter\u00e9 v\u00e1s nech\u00e1me odsouhlasit, ne\u017e jej objedn\u00e1me. Proto se p\u0159edem nebojte oslovit na\u0161e produktov\u00e9 specialisty, kte\u0159\u00ed k&nbsp;v\u00e1m doraz\u00ed, v\u0161e p\u0159em\u011b\u0159\u00ed a&nbsp;prokonzultuj\u00ed. Vyhnete se tak objedn\u00e1vk\u00e1m, kde byste cokoliv p\u0159ehl\u00e9dli.<\/p>\n\n\n\n<p><strong>TIP: <\/strong>Pokud k&nbsp;n\u00e1m doraz\u00ed neopr\u00e1vn\u011bn\u00e1 reklamace zbo\u017e\u00ed, kter\u00e9 je prokazateln\u011b po\u0161kozen\u00e9 nebo rozbit\u00e9 va\u0161\u00ed vinou, jste dle z\u00e1kona povinni uhradit dopravu zbo\u017e\u00ed i&nbsp;n\u00e1klady, kter\u00e9 n\u00e1m vzniknou t\u0159eba p\u0159i&nbsp;zpracov\u00e1n\u00ed posudku. <strong>Pora\u010fte se proto dop\u0159edu s&nbsp;reklama\u010dn\u00edm odd\u011blen\u00edm<\/strong>, ve kter\u00fdch p\u0159\u00edpadech n\u00e1rok na reklamaci m\u00e1te a&nbsp;kdy ne. Ide\u00e1ln\u011b na \u010d\u00edsle <span class=\"has-inline-color has-primary-color\"><a href=\"tel:800242424\" target=\"_blank\" rel=\"noreferrer noopener\">800&nbsp;24&nbsp;24&nbsp;24<\/a> <\/span>nebo napi\u0161te na e-mail<span class=\"has-inline-color has-primary-color\"> <a href=\"mailto:reklamace@manutan.cz\" target=\"_blank\" rel=\"noreferrer noopener\">reklamace@manutan.cz<\/a><\/span>, a\u0165 neplat\u00edte nic zbyte\u010dn\u011b.<\/p>\n\n\n\n<p>Projd\u011bte si dal\u0161\u00ed informace o&nbsp;na\u0161ich slu\u017eb\u00e1ch:<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"271\" height=\"215\" src=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/zidle_na_zkousku.png\" alt=\"zidle_na_zkousku\" data-id=\"1369\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/zidle_na_zkousku.png\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/zidle_na_zkousku-2\/\" class=\"wp-image-1369\"\/><figcaption class=\"blocks-gallery-item__caption\">Objednejte si<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/zidle-na-zkousku\" target=\"_blank\" rel=\"noreferrer noopener\">\u017eidli do kancel\u00e1\u0159e na zkou\u0161ku<\/a><\/span>, a\u0165 v\u00edte, jestli v\u00e1m bude vyhovovat. Testov\u00e1n\u00ed i&nbsp;doprava \u017eidle jsou zdarma.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"216\" src=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/3d_na_miru.png\" alt=\"3d_na_miru\" data-id=\"1368\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/3d_na_miru.png\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/3d_na_miru-2\/\" class=\"wp-image-1368\"\/><figcaption class=\"blocks-gallery-item__caption\">Prohl\u00e9dn\u011bte si ve<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.manutan.cz\/cs\/mcz\/projekty-a-navrhy\" target=\"_blank\">3D vizualizaci<\/a><\/span> kancel\u00e1\u0159e, je\u0161t\u011b ne\u017e vzniknou. Nejpozd\u011bji do 3 dn\u016f od objedn\u00e1vky v\u00e1m n\u00e1vrh po\u0161leme a&nbsp;osobn\u011b okomentujeme.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"262\" height=\"200\" src=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/montaz-vynaska-headbanner.jpg\" alt=\"montaz-vynaska-headbanner\" data-id=\"1367\" data-full-url=\"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/07\/montaz-vynaska-headbanner.jpg\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/montaz-vynaska-headbanner\/\" class=\"wp-image-1367\"\/><figcaption class=\"blocks-gallery-item__caption\">Nechte n\u00e1m pozn\u00e1mku k&nbsp;objedn\u00e1vce,<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.manutan.cz\/cs\/mcz\/montaz-a-vynaska\" target=\"_blank\">\u017ee chcete zbo\u017e\u00ed smontovat<\/a><\/span>. Domluv\u00edme se na term\u00ednu a&nbsp;doraz\u00edme k&nbsp;v\u00e1m v\u0161e uv\u00e9st do provozu.<\/figcaption><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p><span class=\"has-inline-color has-primary-color\"><a href=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/\" target=\"_blank\" rel=\"noreferrer noopener\">P\u0159e\u010dt\u011bte si tak\u00e9, jak v&nbsp;Manutanu prob\u00edh\u00e1 proces objedn\u00e1vky krok po&nbsp;kroku. &gt;&gt;<\/a> <\/span><\/p>\n\n\n\n<p><br>Pokud si nev\u00edte rady s&nbsp;reklamac\u00ed, dejte n\u00e1m v\u011bd\u011bt a&nbsp;my v\u00e1m v\u0161e zodpov\u00edme a&nbsp;<strong>provedeme v\u00e1s cel\u00fdm procesem reklamace i&nbsp;vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/strong> Sta\u010d\u00ed, kdy\u017e se n\u00e1m ozvete na \u010d\u00edslo <span class=\"has-inline-color has-primary-color\"><a href=\"tel:800242424\" target=\"_blank\" rel=\"noreferrer noopener\">800&nbsp;24&nbsp;24&nbsp;24<\/a> <\/span>nebo nap\u00ed\u0161ete na e-mail<span class=\"has-inline-color has-primary-color\"> <a href=\"mailto:reklamace@manutan.cz\" target=\"_blank\" rel=\"noreferrer noopener\">reklamace@manutan.cz<\/a><\/span>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kdy\u017e se vloud\u00ed chybka a&nbsp;zbo\u017e\u00ed doraz\u00ed ve \u0161patn\u00e9m mno\u017estv\u00ed nebo po\u0161kozen\u00e9, za\u0159\u00edd\u00edme, aby proces jeho vr\u00e1cen\u00ed nebo reklamace byl co nejrychlej\u0161\u00ed a&nbsp;jednoduch\u00fd. Abychom v\u00e1m ud\u011blali v&nbsp;cel\u00e9m procesu jasno, sepsali jsme v\u0161e, co by v\u00e1s mohlo zaj\u00edmat. \u010ct\u011bte, v&nbsp;jak\u00fdch p\u0159\u00edpadech reklamaci neuzn\u00e1me nebo kolik dn\u016f v&nbsp;pr\u016fm\u011bru trv\u00e1.<\/p>\n","protected":false},"author":2,"featured_media":1660,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Reklamaci vy\u0159\u00edd\u00edme rychle a bez vyt\u00e1\u010dek \u2022 Manutan","description":"Kdy\u017e u\u017e se stane, \u017ee zbo\u017e\u00ed doraz\u00ed ve \u0161patn\u00e9m mno\u017estv\u00ed nebo po\u0161kozen\u00e9, reklamaci i vr\u00e1cen\u00ed zbo\u017e\u00ed vy\u0159\u00edd\u00edme bez vyt\u00e1\u010dek. Sepsali jsme, jak na to."},"footnotes":""},"categories":[266],"tags":[301],"class_list":["post-1657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-typy-a-navody","tag-ze-zakulisi-manutanu"],"jetpack_featured_media_url":"https:\/\/www.manutan.cz\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01.jpg","_links":{"self":[{"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1657"}],"version-history":[{"count":14,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1657\/revisions"}],"predecessor-version":[{"id":4380,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1657\/revisions\/4380"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=\/wp\/v2\/media\/1660"}],"wp:attachment":[{"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manutan.cz\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}